FAQs
Review this page for answers to common questions our clients have about their companions’ care, our services, and what to expect when visiting Lifetime Pet Center of New Richmond.
Frequently Asked Questions at Our Practice
Our goal is to make your experience at our veterinary center as smooth and reassuring as possible. Below, you’ll find answers to some of the most common questions we receive from clients across New Richmond, Greater Cincinnati, Amelia, Bethel, Felicity, and nearby communities.
How can I schedule an appointment?
Scheduling your vet appointment in New Richmond, OH is easy! You can:
- Book online through our appointment portal
- Call or text us at (513) 553-9954
- Email us through our contact page
- Or download our app, GreatPetCare, to schedule, manage reminders, and access records conveniently on your phone.
We recommend booking wellness exams and vaccinations several weeks in advance, especially during peak seasons.
What should I bring to my pet’s first visit?
Please bring any previous veterinary records, vaccination history, and a list of medications or supplements your pet is taking. If your pet has specific behavioral concerns, health issues, or allergies, please notify our staff so we can prepare accordingly.
We also recommend bringing your pet on a secure leash or in a sturdy carrier to ensure the safety of everyone in our lobby.
Do you offer emergency services?
For after-hours emergencies, we recommend contacting one of our trusted 24-hour emergency partners:
Cincinnati Animal Referral & Emergency (CARE) Center
Address: 995 East Kemper Rd., Cincinnati, OH 45249
Phone: (513) 530-0911
Hours: Open 24 hours a day, 7 days a week
Services: 24-hour emergency care, internal medicine, and surgery
Website
MedVet Cincinnati
Address: 3964 Red Bank Rd., Cincinnati, OH 45227
Phone: (513) 561-0069
Hours: Open 24 hours a day, 7 days a week
Services: 24-hour emergency care, surgery, and internal medicine
Website
Veterinary Emergency Group (VEG)
Address: 3702 Madison Rd., Cincinnati, OH 45209
Phone: (513) 653-3930
Hours: Open 24 hours a day, 7 days a week
Services: 24-hour emergency care, advanced surgery, and trauma support
Website
You can find more information and directions on our After-Hours Emergencies page.
Do you offer pet insurance or payment plans?
While we do not offer in-house payment plans, we partner with CareCredit and Scratch Pay for flexible financing and accept a wide variety of pet insurance providers. We also recommend Pumpkin Pet Insurance, which offers an urgent pay feature so your pet’s care can begin right away.
Can I refill my pet’s prescription or order food online?
Our team reviews all requests to ensure your pet’s prescription remains safe and appropriate.
Do you offer telemedicine or virtual visits?
You can request a virtual vet visit through our appointment portal or contact us directly to determine if telemedicine is the right option for your pet’s situation. Learn more about our Pet Telemedicine.
Are you accepting new clients?
Yes! We’re always happy to welcome new clients and their pets to the Lifetime family. You can get started by completing our New Client Registration Form before your visit. Doing so saves time at check-in and allows our team to prepare for your pet’s specific needs.
To make your first visit even easier, we encourage you to explore our New Patient Center and download our app to access your pet’s medical records anytime.
What types of pets do you treat?
Our veterinarians provide comprehensive care for dogs and cats. From routine checkups to advanced surgery and diagnostics, our team is equipped to care for pets of all ages and life stages.
What payment options do you accept?
We accept:
- Visa, Mastercard, Discover, American Express
- CareCredit and Scratch Pay financing
- Checks (with valid ID and authorization)
- Cash and debit cards
Payment is due at the time services are rendered, allowing us to continue providing the highest quality care using modern technology. For pet insurance options, we recommend exploring Pawlicy Advisor for comparisons and information.
Learn more about our veterinary payment options.
Do you offer boarding or grooming services?
Absolutely! We offer comfortable pet boarding for both dogs and cats, including a cat-exclusive area with its own entrance, exam room, and boarding suites that feature windows and fish tanks.
Our professional grooming services help keep your pets clean, healthy, and looking their best throughout the year.
Learn more about our Pet Boarding or Pet Grooming.
How often should my pet have a wellness exam?
Learn more about our comprehensive Pet Wellness & Preventative Care.